By Dawn Isaac: COO at Black Dog Consultants

Coaching is traditionally reserved for the VIPs. The C-Suite. The high-flyers. The biggest earners. Get the title, grab the corner office and voilà – you’ve earned a professional development concierge to fine-tune your already robust skill set.

We think it’s time to flip the script.

What if we’ve been backing the wrong horse? What if the real coaching revolution belongs not to the top, but the middle?

The unsung heroes: middle managers

Middle managers don’t just sit between layers of org charts. They absorb pressure from above, keep teams afloat, juggle targets, people problems and the occasional crisis of meaning.

They’re the ones reaching for the duct tape when things fall apart - patching up gaps no one else wants to see. And yet? They’re often left out in the cold when it comes to their real, impactful development.

It’s not just unfair. It’s a massive, missed opportunity. These folks are the heartbeat of the business. They turn strat...

Author: Raatha Ganesh, Black Dog Consultants

Comfort kills change. We all know it. But we still chase it.

For some reason, we’re still designing learning that soothes instead of stretches. That avoids tension like it's an awkward uncle at a wedding.

We call it ‘respect.’ We call it ‘being nice.’
But let’s call it what it really is: avoidance.

If you’re serious about behaviour change, you have to stop equating harmony with progress. The work doesn’t begin until someone feels uncomfortable.

What tension really is

Tension is that awkward silence when someone says what everyone’s been avoiding.

It’s that moment your stomach turns before you speak truth to power.

It’s not cruelty.
It’s not conflict.
It’s the necessary stretch before the shift.

Without tension, there’s no transformation.
Just repetition.

Tension is not a ‘nice to have.’ It’s the ignition switch.
You can’t build muscles without resistance. You can’t change minds without friction.

But here’s the key: tension alone d...

By Raatha Ganesh, Black Dog Consultants.

Inclusion is broken, not in theory, but in practice.

It’s become a hollow buzzword;  overused, misapplied, and stripped of its power. In many organisations, it’s reduced to well-meaning checklists or symbolic gestures that create more noise than progress.

The issue isn’t intent. It’s execution. We’ve mistaken open doors for open hearts. We’ve confused invitation with empowerment. It’s time to do better.

At Black Dog Consultants, we’ve seen firsthand that inclusion isn’t about inviting everyone. It’s about creating purposeful spaces where the right voices are heard, where dissent is welcomed and where meaningful progress can happen.

Inspired by Priya Parker’s concept of generous exclusion, we believe it’s time to get specific, deliberate and courageous about who we invite to the table and why.

Why Inclusion is Failing

Here’s the uncomfortable truth: inclusion, as it’s often practised, isn’t working.

1. Too many voices, not enough focus
   I
...

Author: Raatha Ganesh, Head of Partnerships at Black Dog Consultants

They told us what leadership should look like. Stand tall. Speak loud. Always know the answer. Lead from the front.

They got it wrong.

What if the best leaders don’t always lead the charge? What if quiet beats loud? What if making people uncomfortable is sometimes the kindest thing a leader can do?

Raatha, our Head of Partnerships, has been digging into the leadership lessons we’ve all been fed.

Some don’t hold up. Some need rewriting. Some need throwing out altogether.

So, let’s do that. Let’s unlearn a few things.

“The best leaders always lead from the front.”

• Actually, the best leaders know when to step back and let others take the lead.

“Only extroverts can inspire teams.”

• Think again—quiet, thoughtful leadership often inspires on a deeper level.

“Consensus is the mark of strong leadership.”

• Not always—bold decisions often require breaking from the pack.

“Professional distance builds respe...

International Women’s Day isn’t just about celebrating women - it’s about amplifying the ones who make us rethink what’s possible. At Black Dog Consultants, we asked our team to share the women who inspire them.

Trailblazers, rule-breakers, quiet forces for change.

The ones who don’t just dream of a better world but roll up their sleeves and build it.

The Women Who Shape Us

Some women build legacies that history books will never forget. Others shape the world in ways that are quieter but just as powerful.

This International Women’s Day, we celebrate both.

The leaders, the risk-takers, the nurturers and the rebels.

The women who fought for change and the ones who continue to do so every day - whether on the world stage or in the hearts of those they love.

Here’s to them. And here’s to a future shaped by their strength.

Who inspires you?

Sally said:
My Mum, Julia Ralphs

Some trailblazers make headlines; others quietly change the game from the ground up. Sally’s mum is one of ...

Author: Steve Marshall, Director, Leadership Learning at Black Dog Consultants

While worrying about the impact of Generative AI on your workforce, consider whether your learning solutions are rooted in the 17^th Century and failing to anticipate the challenges of the 21^st.

Hanging on to the age of reason is unreasonable.

This period of the 17^th and 18^th centuries led to our preoccupation with science, engineering and rational thought. If there is an answer - it must be found. 

We worship expertise, factual knowledge and the ability to argue to be proven right. This is enshrined in many professions and systems of governance. It endures in our learning today. 

Many training solutions are based on there being an answer (a skill or technique) that is rationally proven to work and can be efficiently transferred to others through education. Many school and exam systems follow the same model.

We are realising that expertise has a shelf life and is often disproved or replaced. Our rapidly c...

Author: Raatha Ganesh, Head of Partnerships at Black Dog Consultants

2025 isn’t just any year. It’s the Year of the Wood Snake, a rare combination that happens only once every 60 years.

In Chinese culture, the Snake symbolises wisdom, intuition and mystery, making it a powerful guide for navigating complexity and embracing transformation. Paired with the Wood element, which signifies creativity and growth, this year offers an extraordinary opportunity for organisations to adapt, evolve and thrive.

The Snake’s wisdom is unmatched—it never moves without purpose. Its intuitive nature allows it to sense and respond to challenges in ways others cannot. And its air of mystery reminds us that growth isn’t always linear—it’s about uncovering hidden potential and finding clarity in uncertainty.

At Black Dog Consultants, we’ve forecasted the critical skills for 2025 and they align perfectly with the traits of the Wood Snake. Let’s explore the five transformative skills that will define suc...

Author: Raatha Ganesh, Head of Partnerships at Black Dog Consultants

The Net Promoter Score (NPS) wasn’t designed to measure the effectiveness of learning.

Let us say that again. The NPS was not designed to measure the effectiveness of corporate learning.

Created in 2003 by Fred Reichheld and Bain & Company to measure customer loyalty, it’s great for customer opinion on retail or tech but completely misaligned with corporate learning.

Despite this, many organisations cling to it like the Holy Grail of L&D evaluation.

The truth?

NPS doesn’t just fall short - at best, it gives a lukewarm indicator of the likeability of the experience and at worst, it may actively undermine what you are trying to achieve – awareness and change.

So here’s why it’s time for bold L&D leaders to bury this retrofitted metric once and for all.

NPS worships likeability, not learning

NPS is essentially a popularity contest, gauging surface-level satisfaction: Did participants like the facilitator? Was ...

Are you guilty of copy-pasting your learning solutions?

It’s that time of year again! Yep, the season when learning professionals across the globe sit down, look at last year’s plan and… copy it over for next year.

Are YOU guilty?

But hold up – is that really the best strategy?

We were chatting about this just today. The 'copy-paste' approach might save time, but when it comes to making a real impact with learning and development solutions, there’s a good case for a more thoughtful approach.

The truth is, if you're hitting copy-paste without a second thought, you might be missing the chance to ditch the low-impact fluff and focus on the stuff that really matters.

And let's be real—none of us have endless budgets (wouldn’t that be nice?) So why waste resources on programmes that just aren’t moving the needle?

So, what's the problem with copy-paste learning?

Imagine you’re back in school and your teacher just gives you the exact same lesson plan every year. Not only is it bor...